Orders normally ship Mondays, Tuesdays, Thursdays, and Fridays. We normally don't ship Wednesdays - it's the day for focusing on projects. If you place an order early Tuesday, for example, it will normally ship Tuesday; but if you place an order late Tuesday (after about 2 pm Pacific), it will normally ship Thursday.
Delivery Time Estimates
Orders ship by US Postal Service and include tracking. You'll get a shipping email with the tracking number, so you will be able to track your package. Here are typical delivery times:
For First Class Mail to US addresses, the Postal Service estimates delivery time is 2-5 business days, depending on how close you are to California (where White Rabbit is located). Typically, it's about 2-3 business days within California, and 4-5 business days outside California.
For Priority Mail to US addresses, the Postal Service estimates delivery time is 2-3 business days, and this is pretty accurate from our experience. Priority Mail includes automatic insurance covering up to $50.
All orders to Canada go by US International Air Mail. Transit time to BC is usually about 6-8 business days; and for other provinces, it's about 8-12 business days.
Some products, such as nail polishes and aerosol sprays (e.g., hair sprays), are flammable and may not be shipped across the border to Canada. Canada also has restrictions on some ingredients, such as comfrey, that require additional paperwork. If the manufacturer doesn't provide that paperwork, we cannot ship the item to Canada. Such items are marked "available only within USA" below their name.
We do not pay for customs charges that Canada may assess. Those are the responsibility of the customer.
Shipping Rates to US and APO Addresses
FREE shipping for makeup orders to US/APO addresses: All makeup-only orders ship FREE to addresses within the 50 US states, Puerto Rico, and to APO (military) addresses. No minimum order is required for this free shipping, but the order cannot be just for samples. Free shipping does not apply to sample-only orders.
LOW shipping for other orders to US/APO addresses: Orders that include non-makeup items have a low shipping rate of $3.00 for orders less than 15 oz; and $5.95 for orders weighing more than 15 oz. For example, if you order makeup and a skin cleanser, the shipping cost will be typically be $5.95, because cleansers often weigh more than 15 oz. Orders that are for only makeup samples have a flat shipping rate of $3.00. Orders over $120 ship free.
Priority Air Mail: For orders shipped within the US, you can choose 2-3 day US Priority Air Mail. Priority Mail also insures your package for up to $50. The Priority Air Mail rate is $6.95 - $13.95, depending on weight and distance.
Shipping Rates to Canadian Addresses
On January 16, 2016, US Postal rates to Canada jumped again, and we regret that we must increase shipping for orders to Canada. The service includes delivery confirmation, letting you track your package. Shipping rates do not include customs charges that Canada may assess. Those are the responsibility of the customer.
Flat rate of $6.95 for all makeup-only orders: This flat rate applies to orders that have only makeup items. For orders that include skin care, hair care, or nail care items, please see the next bullet item.
Weight-based rate for orders that include non-makeup items (for example, skin care or hair care items): For orders shipped to Canada, the shipping rate for orders with these items depends on weight: $8.95 for orders up to 8 oz; $12.95 for 8.1 oz to 2 lb; $19.95 from 2 lb to 4 lb. Above 4 lb, Canadian orders ship by Global Priority Air Mail at a flat rate of $28.95.
Orders over $120 ship free to Canada.
At this time, we accept orders only from the US and Canada and ship only to destinations in those countries.
Order Online Anytime * By phone, Mon-Fri 10 am to 4 pm PST, 650-726-1114
Carefully read all product packaging when you receive your order. Information about product ingredients on this site is from the product label or from the manufacturer's promotional material. The statements are provided for information only and are not to be taken as medical opinions. No medical claims are implied. White Rabbit Beauty LLC disclaims all liability for manufacturers' statements, claims about their products, typographical errors, or product formulation changes.
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